Mamamia
  • 01-Nov-2019 to 01-Dec-2019 (NZST)
  • Sydney, AUS
  • Full Time

Mamamia, Australia's premier women's media network is looking for an Online Course Coordinator to join the team. 

The Course Coordinator will have overall responsibility for the day to day administration and coordination of Mamamia courses.

As the first point of contact for all things courses, you will provide exceptional customer service to our current and prospective students, while providing high level administrative support to the Course Managers.

About the role

  • Community management: regularly check email inboxes to respond to student queries,  issue evaluation surveys, consistently contribute to the relevant forums for each course (e.g facebook groups)
  • Act as the first point of contact for all course queries, both in pre sales and while the courses are live
  • Support the planning, development and delivery of the Mamamia Courses
  • Create and distribute assets across social media platforms (Instagram and Facebook) in order to promote upcoming and existing courses.
  • Create and maintain online product descriptions, monitor inventory, execute product shipping for our ecommerce platform.
  • Maintain organised files and documentation across our suite of Mamamia Course products
  • Daily tracking of sales during open cart period and reporting

About you

  • Minimum one year experience in a similar role, customer service experience preferred
  • Tertiary education in Marketing, Communications or Social Media
  • Advanced digital skills, experience using Canva or similar 
  • Excellent written and verbal communication skills
  • Exceptional organisation, attention to detail and time management skills 
  • Ability to give and receive effective feedback with curiosity and respect
  • Strong analytical skills and the ability to adapt a measured approach in a fast paced environment
  • A strong commitment to continuous process improvement, initiatives and ability to solve problems creatively
  • Possess a PMA (Positive Mental Attitude) and wow your clients and co workers every day

What we offer

  • A fun, dynamic and collaborative workplace culture
  • Competitive salary
  • Access to Learning and Development
  • A day off for your birthday (mama-me day!)
  • Free breakfast daily (toast, coffee, tea, fruit)
  • Leisure and Lifestyle benefits
  • Culture Club
  • Purchased Leave Scheme
  • Paid Parental Leave
  • Opportunities to get involved with our charity partnerships
  • Freebies and industry deals
  • Convenient Surry Hills location

 

Mamamia is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

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